Judgment calls stay with a person not a workflow

A workflow is great at doing the same thing the same way every time. It's terrible at weighing context, reading tone, or deciding what's fair in an unusual situation. Anything that needs real judgment belongs with a person, not inside a workflow's logic.

The mistake is trying to write enough conditions to cover every possible case, which turns a simple workflow into a tangle that still can't handle the one situation nobody predicted. I've made that exact mistake trying to plan for every edge case up front. It's far cleaner to let the workflow handle the predictable ninety percent and route anything unusual straight to a person, clearly flagged as needing a look. That keeps the workflow simple and keeps the hard calls where they belong.

A workflow that knows its own limits, and hands off gracefully, is more useful than one trying to think for you.

Try this today: add a clear "send to a person" branch in one workflow for anything that doesn't match the normal pattern.